Head of Service – Repairs & Maintenance
Location: Dagenham (Hybrid Working)Salary: 65,000 + benefits
The Opportunity
We’re recruiting for a Head of Service to lead a critical repairs and maintenance function within a growing and forward-thinking organisation.
This is a senior leadership role where you’ll take ownership of operational delivery across repairs, planned maintenance, voids, disrepair, and compliance, ensuring services are safe, efficient, and customer-focused.
If you’re passionate about driving operational excellence, leading high-performing teams, and improving service outcomes, this is a fantastic opportunity to make a measurable impact.
Key Responsibilities
Operational Leadership
- Lead the delivery of responsive repairs, planned maintenance, voids, disrepair and compliance services
- Ensure services are delivered efficiently, safely and in line with regulatory standards
- Monitor KPIs and drive continuous improvement across all service areas
- Oversee resource planning to ensure effective service delivery
People Leadership & Culture
- Lead, develop and inspire multi-disciplinary operational teams
- Drive a high-performance, inclusive and accountable culture
- Lead workforce planning including recruitment, development and succession planning
Stakeholder Management
- Build strong relationships with clients, contractors and internal teams
- Act as a senior point of contact for operational service delivery
- Ensure customer issues are resolved effectively with a focus on continuous improvement
Commercial & Financial Oversight
- Manage operational budgets and ensure value for money and cost control
- Support business growth and service improvement initiatives
Compliance & Risk
- Ensure full compliance with health & safety, statutory and regulatory requirements
- Manage risk and implement strong quality assurance processes
About You
We’re looking for a strong operational leader with:
- Proven experience in repairs, maintenance, housing, or facilities management
- A track record of leading large operational teams in complex service environments
- Strong understanding of property compliance, H&S, and service delivery standards
- Experience managing budgets, performance, and KPIs
- Excellent stakeholder engagement and communication skills
- A continuous improvement mindset with the ability to drive change and performance
Experience within social housing, local authority or property maintenance sectors is highly desirable.
What’s on Offer
- Salary of 65,000 with excellent benefit package
- Hybrid working (Dagenham-based with flexibility)
- Opportunity to lead a high-impact, essential service
- Work within a collaborative, values-driven environment
Apply Now
If you’re ready to step into a senior leadership role where you can shape service delivery, lead teams, and drive real improvement, we’d love to hear from you.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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