Your new company
A well‑established and highly respected organisation within the insurance and financial services sector, this business has built a strong reputation for delivering a personal, relationship‑led service to customers across both personal and commercial lines. With a long‑standing presence in the market, they pride themselves on being more than just a provider – acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You’ll be joining a supportive, collaborative branch team where professional development is prioritised and employees are encouraged to build long‑term careers.
Your new role
As a Customer Support Adviser, you will play a key role in delivering an exceptional customer experience while supporting the smooth and efficient running of the branch. This is a varied role combining customer service, administration, and consultative sales, offering real progression into the insurance industry.
Key responsibilities include:
- Providing high‑quality service to customers face‑to‑face, over the phone, and via e‑mail
- Managing customer queries, policy renewals, and mid‑term adjustments
- Processing policy changes and maintaining accurate customer records
- Identifying opportunities to cross‑sell and recommend appropriate insurance products
- Supporting customers through claims, offering guidance and reassurance
- Handling administrative tasks to ensure efficient branch operations
- Working in line with regulatory standards and compliance requirements
- Developing your knowledge through structured training, including working towards industry‑recognised insurance licences
What you’ll need to succeed
To be successful in this role, you will bring a strong customer focus alongside the ability to manage multiple priorities in a structured and compliant environment.
Key requirements:
- Previous customer service experience (essential)
- Strong communication skills, with the ability to build rapport and trust
- High attention to detail, particularly when handling administrative tasks
- Confident in using systems and managing customer data
- Good organisational and time management skills
- A proactive mindset, with the ability to identify customer needs and opportunities
Desirable (but not essential):
- Experience within insurance, financial services, or a regulated environment
- Background in high‑end, premium, or consultative customer service environments
What you’ll get in return
In return, you’ll be offered a competitive package and the opportunity to build a long‑term career in a respected and growing industry.
Benefits include:
- Salary of 26,000 – 30,000, depending on experience
- Annual bonus of up to 10%
- Full training and support, including professional qualifications
- Hybrid working
- Monday to Friday working hours (no weekends)
- Generous holiday allowance plus bank holidays
- Pension scheme and additional benefits package
- Clear progression opportunities within the business
This is more than just a job – it’s a chance to develop a career in a stable, professional, and rewarding environment.
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