Support Control Room Operator

Job Overview

This Administrator role is part of the Operations Team supporting the control room during nights and weekends. The essential duty is to keep the security services running smoothly across North England, ensuring that all incidents are managed, recorded, and that security officers are monitored effectively.

Responsibilities

• Manage all incoming calls, prioritise and respond according to company procedures and industry requirements, following procedures and escalating when appropriate.
• Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
• Conduct employee welfare calls and resolve “dropped shifts” or absence cover issues.
• Monitor CCTV and coordinate with mobile response units.
• Liaise with the mobile response units to support operational delivery.

Qualifications & Skills

• A passion for delivering excellent customer service levels.
• A natural problem‑solver who can multitask and prioritise.
• Excellent communication skills – written and verbal, including a polite, professional telephone manner.
• Strong IT and administration skills with attention to detail and accuracy of reporting.
• Ability to work under pressure with a positive attitude.
• Applicants must be smart, polite, and approachable, punctually dependable, flexible with shift work (including weekends and nights) and able to provide a 5‑year checkable work history for BS7858 screening.

Benefits

• Full training will be provided.
• 28 days holiday (pro‑rata for part‑time hours).
• Company contributory pension scheme available.
• Full uniform provided.
• Double time on bank holidays.

Equal Opportunity Statement

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

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