Full-Time | Hybrid Working | London / Canary Wharf
£29,955 per annum
Overview
Our client is seeking a proactive and customer-focused Customer & Partner Operations Advisor to join a collaborative operations and support team within a professional membership and qualifications environment.
This role is ideal for an experienced customer service or operations professional who enjoys problem-solving, delivering high-quality support, and working across teams to improve customer and partner experiences. The successful candidate will manage operational activities, handle second-line enquiries and escalations, and provide accurate guidance on processes, products, and services.
The position offers an excellent opportunity to join a purpose-driven organisation with a strong commitment to professional development, wellbeing, and inclusion.
Responsibilities
- Deliver operational activities accurately and efficiently in line with organisational procedures and service standards
- Provide clear and professional guidance on policies, processes, and services
- Investigate and resolve second-line customer and partner enquiries and escalations
- Maintain accurate records of interactions, actions, and resolutions within internal systems
- Support customers and partners in making informed decisions regarding products and services
- Identify vulnerable customers and elevate safeguarding concerns appropriately
- Handle sensitive customer data securely and in accordance with data protection requirementsCollaborate with internal teams and subject matter experts to resolve complex issues
- Contribute to process improvements and customer journey enhancements
- Maintain and update process documentation and knowledge resources
Requirements
- Strong verbal and written communication skills
- Excellent problem-solving and active listening abilities
- Experience within customer service, operations, or support-based environments
- Ability to manage multi-channel enquiries professionally and effectively
- Strong organisational skills with excellent attention to detail
- Collaborative approach with the ability to work across teams
- Positive, adaptable, and solutions-focused mindset
- Experience using CRM systems or digital platforms
- Understanding of professional membership bodies, awarding organisations, or regulated environments is desirable
- Educated to A-Level standard or equivalent, ideally within business, communications, or customer relations disciplines
- Hybrid working model with flexible working opportunities
- 25 days annual leave plus bank holidays, increasing with service
- Life assurance and critical illness cover
- Health cash plan
- Enhanced maternity and shared parental leave provisions
- Regular wellbeing initiatives and support programmes
- Cycle to Work scheme
- Inclusive and supportive workplace culture
Diversity & Inclusion
Our client is committed to building an inclusive and welcoming workplace where individuals from all backgrounds can thrive. Recruitment decisions are based on skills, experience, and potential, and applications from diverse candidates are strongly encouraged.
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