Customer Service Advisor. Job in Belper LilyLifestyle Jobs

Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all?

Qualifications

• Proven experience of providing excellent customer service
• Natural problem solving abilities
• Excellent communication skills both written and verbal
• Previous Customer Service experience is essential
• Can learn and apply technical concepts
• Good working knowledge of CRMs

Responsibilities

• The main focus will be to deal with a range of engineer enquiries via telephone and email
• Ensuring a high-quality service is always a key focus, providing 1st time resolution
• Understanding customers situation and being able to deal with the situation effectively and in a timely manner
• Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met

Benefits

• £28,500 per annum plus overtime and bonus
• Shifts between 8am and 6pm and will include 1 in 4 Saturdays
• 25 days holiday plus banks
• Excellent Pension
• Long term opportunity to develop
• Health benefits

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