Customer Service Specialist – Birmingham Central (Hybrid after probation)
C £30,000 Negotiable, depending on experience + 10% bonus + fantastic benefits package.
Working Hours: 8:00-4:30 / 9:00-5:30 (either or a mix of the two).
Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics? We are looking for an experienced Customer Service professional who can provide exceptional support to our valued clients.
In this role you will be:
- Managing relationships with internal and external stakeholders, ensuring a world-class standard of customer service.
- Handling international orders and coordinating shipments together with the team in Holland.
- Being responsible for order management, including placing orders and providing accurate pricing and quotes.
- Working closely with the external sales team, international factories and supply chain contacts.
We are seeking outstanding candidates who can demonstrate:
- Proven experience in customer service on a global basis, with exceptional communication skills both verbally and written.
- A fast-paced approach with a confident telephone manner, building relationships internally and with clients.
- Good understanding of international shipping and import/export regulations is helpful but not essential.
- Excellent organisational skills, detail-focused and able to juggle multiple international shipments and timelines.
Benefits package includes:
- 10% bonus potential.
- Defined contribution pension plan with an employer contribution of 6%.
- 25 days holiday, increasing to 27 after 5 years of service.
- Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months of service.
- Health cash plan – standard benefits covered by the company, with an option to upgrade at employee cost.
- Death in service benefit of 4x annual salary.
- Potential for hybrid working after initial training period of a minimum of 3 months.
We are a well-respected global market leader committed to customer service and the principles of equality and diversity in recruitment and employment.
Your application will be carefully considered in line with the skills, experience, knowledge and achievements relevant to this job and similar roles.
You will be contacted by our recruiting team within 48 hours of your application if you are selected.
If you do not hear from us within this timeframe, it means your application for this job has not been successful on this occasion.
If you have previously registered with us and are interested in this role, please do not hesitate to contact us directly.
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