Customer Service Advisor. Job in Edinburgh LilyLifestyle Jobs

Pertemps are delighted to be working with our public sector client to recruit a Face-to-Face Customer Service Advisor on a temporary basis.

Role

Face-to-Face Customer Service Advisor (temporary)

Location

Edinburgh – SouthWest Locality Office

Hours

Monday to Friday – 36 hours per week

Pay Rate

£14.51 per hour

Start Date

ASAP

Duration

Temporary ongoing

About the Role

This is a fantastic opportunity to work at the heart of your local community, providing a welcoming and professional front-line service.

Responsibilities

• Welcoming customers and providing a friendly, professional first impression
• Supporting visitors with enquiries and guiding them to the right services
• Managing appointments, including check-ins and issuing tickets
• Taking payments and processing service requests accurately
• Updating customer information on internal systems
• Working closely with colleagues to ensure smooth service delivery
• Handling enquiries with care, efficiency, and a strong customer focus

Qualifications

• Previous experience in a customer-facing role
• Excellent communication and interpersonal skills
• A calm, patient and empathetic approach
• Strong organisational skills and ability to multitask
• Confidence using IT systems and handling customer information accurately
• A positive, team-focused attitude

Benefits

• Be part of a community-focused role where your work truly matters
• Gain valuable experience within a public sector environment
• Work in a supportive team with a strong customer-first culture
• Develop your skills in a varied and people-focused position

If you’re friendly, organised, and passionate about helping others, apply today via this advert!

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