Lead (Retail Supervisor) – Full Time (M/F/D)

Opportunity

Arc’teryx is seeking a Lead (all genders) to manage a talented team of 8 Product Guides at our Battersea store. Guide the guest experience, product knowledge and daily operations while fostering a culture of outdoor passion and connection.

What You’ll Be Doing

• Lead with Purpose: Embody Arc’teryx Vision, Purpose and Values – bring leadership, awareness and energy to every shift.
• Elevate the Guest Experience: Deliver world‑class service by coaching Product Guides and leading from the floor five days a week.
• Drive the Business Forward: Oversee all five pillars of the store – experience, product, community, operations and people – while managing inventory, visual merchandising and daily operations.
• Build Community & Connection: Share brand stories and event details with guests and teammates, making everyone feel welcome and inspired to join in.
• Communicate & Collaborate: Keep the team aligned with company updates, support store procedures and partner with leadership to meet goals.
• Operate with Excellence: Manage transactions, open and close the store and use tools to track sales, labor and budgets – keeping everything running smoothly.

Qualifications

• Leadership Experience: 1+ year of retail leadership; natural ability to coach, motivate and unlock potential in others.
• Guest‑Centric Mindset: Passion for delivering exceptional guest experiences and fostering brand loyalty.
• Operational Excellence: Strong organizational, time‑management and problem‑solving skills for inventory, scheduling and team performance.
• Language Skills: Fluency in both the local language (e.g., German) and English is essential.
• Flexibility: Will work key retail periods (e.g., Black Friday and holiday season) and lift up to 30 lbs as needed.

Hours & Compensation

Full‑time, 5 days a week. Salary – base + bonus.

Perks & Benefits

• Time and space to connect with nature and pursue a purposeful life.
• Predictable scheduling/rota planning that supports team balance.
• Employee recognition program offering outdoor experiences.
• Access to leadership training, skill‑building workshops and career development programs.
• Wellbeing resources supporting physical, mental and financial wellbeing.
• Generous employee purchase program + industry pro deals for gear.
• Access to product care guidance and repair services aligned with our ReBIRD commitment.

*Benefits may vary by role and location.

#J-18808-Ljbffr…