Work Location
Queen’s Hospital Burton, Belvedere Road, Burton upon Trent, DE13 0RB
Contract and Hours
Fixed term contract lasting 3–6 months, 37.5 hours per week (Monday‑Friday). Hybrid: 3 days on site, 2 days remote.
Salary
£24,979 per annum.
About Medinet
For over 15 years, Medinet has supported the NHS by providing additional elective care services. As the leading provider in the UK and Republic of Ireland, we have facilitated more than 1 million patient treatments, helping more than 100 NHS organisations achieve optimal capacity and deliver timely care.
Role Summary
- Client‑site‑based role pivotal to the non‑clinical function.
- Check referrals from other acute service teams or GPs for patient suitability to be seen within Medinet clinical units.
- Contact suitable patients to offer appointments in line with trust/health board policy and record booking outcomes on Medinet and client systems. Ensure patients receive and understand all required information and medication prior to appointments, escalating clinical queries to a nursing team member.
- Log and administer all patient contact in line with required processes.
- Prepare patient notes and historical health information in readiness for appointments, sometimes on short notice.
- Provide accurate, timely reporting of appointment outcomes to schedule follow‑up clinical activities and facilitate billing of services from Medinet to Trust/Health Board clients.
- Support clinical function in audit activities, including checking historic patient outcome data or assisting in stock‑piling/ordering of equipment and consumables.
- Actively engage and contribute to continuous improvement of care within Medinet by identifying operational and policy‑related changes.
Essential Requirements
- Previous experience in patient appointment booking, ideally within the NHS.
- Respiratory experience preferred; otherwise, candidates with medical or healthcare experience will also be considered.
What We Offer
- Collaborative and innovative work environment.
- 25 days annual leave (pro‑rated).
- Opportunities to make a significant difference in healthcare and positively impact lives.
- Blue Light Discount Card.
- Company pension.
Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success of all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions where possible and that appropriate best‑interest decisions are made when required.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
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