Remote Clinical Customer Solutions Specialist – UK

Pearson is looking for a Specialist, Customer Services (Clinical UK) to provide escalated support for complex customer queries primarily via phone and email. This role necessitates in-depth knowledge of clinical products and effective communication with customers to determine optimal solutions.

You will manage QI trials, oversee training, and mentor first-line colleagues. A background in customer service, especially familiarity with NHS processes, is essential.

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