Customer Service Advisor

About the role

A Customer Services Advisor will join our Customer Care team in Linwood, Scotland. The role focuses on delivering exceptional customer service and ensuring a positive customer experience in a fast‑paced environment. The ability to take full ownership of the customer journey and to resolve queries with efficiency, empathy and precision is essential.

Shift Pattern

Mon‑Sun, 5 days over 7. Specific shift times will be discussed at interview.

What you’ll be doing

• Demonstrate awareness of how your behaviour and actions impact colleagues, the Customer Service Centre and customers.
• Participate in regular 1:1s and coaching sessions with your Team Manager.
• Take personal responsibility for self‑development.
• Maintain a positive attitude and professional conduct at all times.

Customer Service

• Process own workload in a timely fashion and without error.
• Ensure work meets Customer Service Centre quality standards.
• Strive to exceed customers’ expectations.

Process

• Follow correct procedures on every call or customer contact.
• Manage time effectively to support service standards.
• Contribute to process improvements and support the Management Team.
• Carry out general administrative duties as requested.
• Keep the Customer Service Centre and workplace areas clean, tidy and safe in accordance with company policy and health & safety regulations.

Communication

• Participate in team meetings and raise issues constructively.
• Represent the Customer Service Centre and InPost professionally.
• Support, facilitate and embrace open communication at all levels.

What we need from you

• Deliver exceptional customer service and resolve queries efficiently and empathetically.
• Have the right to work in the UK.
• Be enthusiastic about joining a fast‑growing global business reshaping eCommerce logistics.
• Be supportive and collaborative in a team environment.
• Embrace a culture of collaboration and open communication.
• Have strong communication skills and a passion for customer service.

Benefits

• Competitive pension scheme.
• Life insurance for peace of mind.
• Cycle2Work scheme to stay active.
• Employee Assistance Programme for support.

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