Training & Operations Administrator

The Training & Operations Administrator supports the operational coordination of training, organisational administration and continuity arrangements across the organisation. The role provides operational support to the Office Manager and Medical Director and coordinates workflow, reporting and training administration activities.

Training Administration

• Liaise with trainers and training providers.
• Coordinate operational aspects of training delivery.
• Support webinar and training administration.
• Maintain training records and reporting systems.
• Coordinate delegate administration processes.

Operational Coordination

• Support workflow coordination and operational tracking.
• Assist with escalation handling and operational queries.
• Maintain operational records and tracking systems.
• Support continuity of administrative operations.
• Assist the Office Manager with operational priorities.

Reporting & Administration

• Prepare quarterly and operational reports.
• Monitor operational activity and workflow progress.
• Support administrative processes and service coordination.
• Maintain accurate records and filing systems.

Medical Director Support

• Provide administrative support to the Medical Director as required.
• Support scheduling, documentation and operational coordination.
• Assist with operational communications and follow-up actions.

General Responsibilities

• Maintain confidentiality and professionalism.
• Support organisational operations and service continuity.
• Work collaboratively with the Office Manager and wider team.
• Participate in training and development.
• Comply with organisational policies and procedures.
• Undertake other duties consistent with the role.

Experience and Qualifications

• Experience in administration, operations or training coordination.
• Experience using Microsoft Office systems and databases.
• Experience coordinating multiple tasks and priorities.
• Experience providing customer or stakeholder support.
• Strong organisational and administrative skills.
• Excellent communication skills.
• Ability to coordinate workflows and operational activity.
• Ability to work independently and within a team.
• Strong attention to detail.
• Good problem‑solving skills.
• Ability to prioritise workload effectively.
• Experience within healthcare, education or membership organisations.
• Experience supporting webinars or online training.
• Experience preparing operational reports.
• Knowledge of delegate management systems.
• Professional and approachable.
• Reliable and adaptable.
• Calm under pressure.
• Positive and collaborative attitude.
• Flexible and proactive approach.

This role has no line management or organisational decision-making authority.

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