Branch Operations Administrator. Job in Glasgow LilyLifestyle Jobs

Branch Operations Administrator East Kilbride

Join a fast-paced, supportive team driving efficient branch operations

Key Details

• Location: East Kilbride
• Salary: Up to £26,000 per annum
• Role: Branch Operations Administrator
• Reporting to: Branch Manager
• Type: Mon – Fri Full-time, permanent

About the Role

As a Branch Operations Administrator, you will provide essential administrative and operational support to ensure the smooth day‑to‑day running of the branch. You’ll work closely with the Branch Manager and wider teams, playing a key role in supporting scheduling, stock control, reporting, and customer communication.

Key Responsibilities

Operational & Administrative Support

• Assist the Branch Manager with daily operations and compliance
• Support stock control including ordering, deliveries, and reconciliation
• Maintain records, logs, and filing systems
• Assist with reports, KPIs, and general administration
• Manage banking, petty cash, and payment processing

Planning & Scheduling

• Support scheduling of fitters and maintain accurate job records
• Communicate effectively with customers and technicians
• Update availability for booking teams

Customer Experience

• Handle customer enquiries professionally
• Support aftercare processes and resolve issues
• Maintain high customer satisfaction standards

Facilities, Health & Safety

• Assist with H&S compliance and record keeping
• Coordinate maintenance, cleaning, and general branch upkeep
• Ensure a safe and tidy working environment

Compliance & Improvements

• Maintain GDPR compliance and confidentiality
• Ensure processes meet company standards
• Suggest improvements to increase efficiency

What We’re Looking For

Essential

• Highly organised with strong attention to detail
• Excellent communication skills
• Proactive, reliable, and able to multitask
• Customer-focused with a professional approach
• Competent with Microsoft Office and CRM systems
• Ability to work in a fast-paced team environment

Desirable

• Experience in administration, retail, or operations
• Knowledge of scheduling systems or booking processes
• Basic understanding of H&S and GDPR

What’s on Offer

• Stable, full-time position
• Opportunity to develop within a growing business
• Supportive and team-focused working environment
• Hands‑on role with varied responsibilities

Apply Now

If you’re an organised and proactive individual looking to build a career in operations and administration, we’d love to hear from you!

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