Rental Operations Agent

Job Title

Rental Operations Agent

Salary

£26,545.00 plus commission

Hours

Full time, permanent, rotational shift pattern Monday – Sunday

Overview

Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!

Key Responsibilities

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face‑to‑face customer service.
• Being a brand ambassador – positively promoting our products and services.
• Working towards targets to increase productivity and sales.

Requirements

• Customer service experience
• Excellent communication skills
• Team-player
• Friendly, positive, “can-do” attitude
• Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
• A full valid driving licence with 12 months’ experience

Benefits

• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission

Location

Inverness, Highland, United Kingdom

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