Parking & Shopmobility Services Attendant

Job Description

As part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits.

Responsibilities

• Provide friendly, professional assistance to the public via intercom, phone, and e‑mail.
• Assess new customers, issue appropriate mobility aids (scooters, wheelchairs), demonstrate safe usage, and ensure equipment is clean, safe, and well‑maintained.
• Conduct regular inspections of parking and Shopmobility areas to ensure safety, cleanliness, and operational standards; promptly report any issues or hazards.
• Maintain accurate electronic records for customer usage, equipment inventory, revenue, and permits; manage databases and support daily operational coordination.

An Enhanced DBS check is required for this post.

Full driving licence required.

Benefits

• Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges.
• Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme.
• Agile and flexible working options.
• Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time) with the option to purchase additional leave.
• Family-friendly policies and flexible bank holidays.
• Confidential well-being support through our Employee Assistance Programme and Your Care well-being platform.
• Staff reward and recognition framework, including an annual staff awards ceremony.
• Professional membership fees paid for, dependent on role.
• Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics.
• Lifestyle savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more.
• Free swimming at CCC swimming pools.
• Subsidy for public transport.
• Relocation assistance may be payable in approved cases.
• Annually negotiated pay and award progression.

Working Hours & Pattern

Full-time; average 37.5 hours per week (Monday, Tuesday, Saturday, Sunday in Week 1; Wednesday, Thursday, Friday in Week 2).

Contract & Salary

Contract: Permanent.

Salary: £29,540 – £32,061 per annum (City Pay Band 3), pro-rated for part-time.

Location

Primarily at Grand Arcade; will need to travel between all car parks around the city.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

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