Multi Trade Operative

Reporting to: Reactive Repairs Supervisor

Start Date: Immediate

Working Hours: Mon – Fri, 8am – 5pm

Job Type: Full-time, Permanent

Job Location: Various locations

PURPOSE OF ROLE

• To provide high quality, professional Multi-trade repairs to the reactive repairs business
• To work closely with supervisors, planning team and all stakeholders to provide a high-quality professional various site-based repairs service. Ensure the highest level of customer focus and service is delivered to our customers continuously.

MAIN DUTIES

• To show the highest level of respect and courtesy at all times to all stakeholders
• Present yourself in company clothing, PPE as supplied and with clean and clear I.D
• Deliver a professional and high-quality repair on every occasion
• Adhere to Health and Safety legislation and good practice without exception
• Use PDA device to record all activities associated with each job
• Ensure notes and photos are of high quality and match the work undertaken
• To report Follow-on works to the planning team and arrange a follow -on appointment before leaving site
• To consistently achieve a minimum First Time Fix rate of at least 85%
• Always keep your van clean and presentable both inside and outside
• Report any defects on the vehicle to fleet and report all accidents immediately
• Submit weekly, monthly reports as requested
• Attend all invited meetings without exception
• Willingness to work additional hours on occasion and cover the call-out rota when requested
• Undertake any other duties in line with the role

Skills & Knowledge

• Outstanding communication skills with the ability to deal with all stakeholders
• The ability to build and maintain good working relationships with all contacts both internally and externally
• Maintain a professional representation of the team
• Experience of working in a responsive repair environment
• Experience of delivering reactive repairs in a customer focused environment
• Have a good understanding of value for money in terms of the most cost-effective way to deliver repairs
• The ability to strategically plan and organise workloads
• A proactive / can do approach to work
• The ability to work on own initiative and take full ownership of role and responsibility
• The ability to work as part of a team and independently
• The ability to follow process and work in a fast-paced setting whilst remaining calm and focused
• Own a full tool kit to suit the tasks that you are likely to encounter
• Be able to maintain a professional representation of the team

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