Overview
Ocado Logistics is looking for Customer Service Team Members to deliver top-quality groceries on time across all days of the week. The role involves driving on foot, operating a van, and interacting with customers while ensuring a safe and efficient delivery process.
Responsibilities
- Deliver products on time and in an efficient manner, following pre-planned routes and automatically loaded van schedules.
- Operate the van safely in all weather conditions, ensuring all road safety rules are followed.
- Handle deliveries that may include alcohol products, and ensure the driver is 18+.
- Communicate effectively with customers to provide excellent service.
Qualifications
- Full UK or EU driving licence.
- Minimum of 12 months driving experience.
- No more than 6 penalty points.
- No driving disqualifications in the past 5 years.
- Good communication skills.
- Positive attitude and willingness to learn.
Contract Details
- Contract type: Permanent.
- Contract hours: 37.5 hours per week, including paid breaks.
- Working days: any 5 days out of 7, with 7.5‑hour shifts.
- Shifts: AM and PM, from 05:30 to 12:00 (midnight).
- Pay structure: paid every four weeks (lunar pay).
Hourly Pay Rates
- Basic rate (Mon–Sat): £12.75
- Evening premium (Mon–Sat, from 6pm): £1.12
- Sunday day premium: £1.28
- Sunday evening premium: £2.51
- Overtime rate (Mon–Sat, day shift): £15.94
- Overtime rate (Mon–Sat, evening shift): £17.06
Benefits and Perks
- Company pension of up to 7% matched contributions after 3 months.
- Enhanced digital health and wellbeing service, including virtual GP appointments.
- High street shopping, entertainment and restaurant discounts.
- Life insurance coverage from day one.
- 15% off your weekly shop with Ocado.com.
- Additional voluntary benefits such as dental and travel insurance at discounted price.
- Career progression opportunities.
EEO Statement
We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities.
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