Lovango Resort & Beach Club is located on a beautiful private island in the USVI and is the latest property for Little Gem Resorts. The resort is looking to hire candidates who are interested in hospitality and have a passion for working with people. Our resort concept is built on providing high-level experiences to our guests. Our resort provides not only a stunning landscape, but a warm welcoming atmosphere. Our service is genuine, welcoming and we are here to make our guest’s experience memorable.
Responsibilities and Qualifications
- Be courteous with a warm smile & demeanor while meeting and greeting all guests arriving and departing the resort. Be responsible when handling guest luggage.
- Ensure guest safety while on duty and transporting the guest to their accommodation, boat or departing vessel.
- Develop loyal relationships with repeat and new guests.
- Be familiar with all hotel services/facilities and local attractions/activities to respond to guest inquiries accurately and give directions if needed.
- Assist operation of Captains.
- Proficient knowledge of all island operations and systems.
- Promotes a professional, helpful, and courteous work environment.
- Maintain cleanliness of boat, carts, and dock area at all times, following shift checklists daily.
- Opening and closing procedures are followed each shift.
- Assist with transporting housekeepers throughout the property as needed.
- Additional duties as assigned by GM, FOM, or FDS.
- TWIC card required.
- Other duties as assigned.
- Valid Driver’s License with clean record.
- Ability to lift more than 50 lbs.
- Good interpersonal skills and the ability to work in a diverse team environment.
- Must be able to work flexible shifts and schedules, including weekends and holidays.
- Must possess a professional, respectful, and responsible demeanor.
- Ability to converse with guests and coworkers in fluid English.
- Ability to commute to/from dock locations on ST. Thomas and St. John.
- Must be able to navigate different terrane/waters in various outdoor weather conditions.
- Successful applicants will pass pre-employment background check and successfully complete required I-9 document.
Please note our season is from early December through the end of July. All employees must be available for the full season.
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