Job Details
Contract: Permanent, part-time (30 hours per week)
Salary: £19,980 (£24,976 FTE)
Location: Hitchin, SG4 8EU
Closing date: Sunday 14th June 2026
Responsibilities
As our Reception and Administration Assistant, you’ll be the welcoming face and organisational backbone of our Rehoming Centre. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you’ll be at the heart of everything we do. In this role, you’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You’ll maintain a clean and inviting front-of-house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling. Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.
About You
We’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast‑paced environment, you enjoy taking on new challenges and excel in problem‑solving, organisation, and attention to detail.
Knowledge, Skills, and Experience
- Experience in delivering high‑level reception service in a fast‑paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face‑to‑face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
- It would be great (but not essential) if you also had:
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public.
- Experience of public speaking.
- An understanding of the voluntary sector.
Experience of Working In a Team And Mentoring Others
- Understanding of safeguarding issues.
Benefits
- Full‑time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife – 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family‑friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
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