Supervisor (Part-Time)

Compensation & Benefits

Competitive hourly pay of £14.53 – £14.53 with a monthly bonus scheme of 10‑20% of sales, a generous jewellery uniform allowance, employee discount, and access to exclusive retail and hospitality discounts.

Role Overview

A Supervisor oversees the busy sales floor, motivates and coaches a team of sales assistants, and ensures a world‑class customer experience while meeting store KPIs.

Responsibilities

Sales Floor

• Hold daily team briefs, share store KPIs, and motivate the team to beat targets
• Deliver exceptional service through role‑modelling the selling ceremony and meeting KPIs
• Perform store walks to maintain visual merchandising and commercial standards
• Monitor sales performance and take action to support team success
• Handle escalated complaints professionally and with care

Personal Sales

• Build customer relationships, answer queries and provide exemplary service
• Use product knowledge and storytelling to create unforgettable experiences and inspire love for Pandora’s sustainability, design, and craftsmanship
• Achieve and exceed individual and store sales targets through up‑selling, UPT, ATV, conversion and productivity strategies

Store Operations

• Act as key holder and manage opening/closing procedures
• Reconcile till systems and handle financial transactions, returns, and exchanges
• Assist with recruitment, investigations and disciplinary hearings if required
• Assist with product and POS deliveries, unloading and storage in the correct store spaces
• Operate the till system and handle any escalations from the wider team
• Maintain vigilance on the shop floor and follow security policies to keep team and customers safe

Qualifications

• Proven experience driving sales and profitability
• Passion for exemplary customer service culture
• Strong communication skills to establish and coach a high‑performing team
• Adaptable and flexible in a fast‑paced environment, remaining confident with changing business needs
• Positive, can‑do attitude with enthusiasm for Pandora product and core values
• KPIs driven and excited by hitting and exceeding targets
• Well‑presented appearance, taste for desirable products and passion for retail

Benefits

• Highly competitive hourly pay
• Monthly bonus of 10% (with the potential of 20%) if sales targets are achieved
• Generous jewellery uniform allowance
• Employee discount for yourself and loved ones
• ‘Wear box’ access to select jewellery for each shift
• Exclusive retail, hospitality and entertainment discounts via our online benefits platform
• Free support for you and your loved ones through ‘Retail Trust’ (health and wellbeing, financial advice, legal aid, etc.)
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities

#J-18808-Ljbffr…