Contract Support Team Member (Manchester, UK)

Contract Support Team Member – Manchester – 12 Months Fixed Term Contract

40 Hours per weekMonday – Friday£13.20 per hour

An opportunity has arisen for a contract support team member to join our friendly team. Reporting to the Contract Support Manager, you will be responsible for day-to-day administration of the for the Network Rail contract, ensuring all deadlines are met.

This role is working Monday – Friday based in our Manchester office.

What you’ll do:

• Provide administrational support to the Contract Team ensuring that accurate records are kept.
• Log and report all parking faults directly with equipment maintainers, chase up outstanding jobs/engineers, monitor attendance times for KPI’s and create and maintain an accurate tracking database
• Provide a customer focused service to the customer/client.
• Answer questions and provide information to the customer, the client and the public.
• Maintain Taxi Parking Portal records, processing applications and permit production
• Maintain Staff Parking Portal data, ensuring compliance with DfT process
• To provide management information/reports as and when necessary for the Contract Team

What you’ll bring:

• Personal skills, with the knack to build positive working relations.
• Competence to prioritise work, multi- task and maintain organisation.
• Uses initiative, looks for positive outcomes.
• Self-motivated with a pro-active nature
• Punctual, reliable and detail oriented.

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