Call Centre Agent

Position: Customer Solutions Agent

Location: Kilmarnock (Hybrid)

Salary: £26,000 + up to £500 monthly bonus

Start date: 13th of July 2026

Benefits

• Hybrid working: 3 days in Kilmarnock office, 2 days working at home (after 3 months)
• 37.5 hours per week (Mon‑Thu shifts 8am‑8pm, Fri 9am‑5pm, 1 in 3 Sat 8am‑2pm)
• 28 days holiday (increasing to 31 days after 5 years)
• Pension: 5% employee and minimum 4% employer contributions
• Life Assurance: 3× annual salary
• Free medical, dental and optical healthcare cash plan

Responsibilities

• Manage a pipeline of inbound and outbound calls to resolve customer queries
• Create strong and trustworthy relationships with customers
• Navigate and update relevant systems with customer information
• Work to achieve set KPIs, ensuring these are met on a weekly basis
• Ensure adherence to company policies and procedures

Skills and Experience

• Driven and confident individual, willing to learn new skills
• Strong customer service experience
• Experience working to meet set KPIs
• Availability for Monday‑Friday and occasional Saturday shifts
• Strong computer skills

You must be able to pass a credit check and disclosure check to be successful in this position.

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