Motor Finance Complaints Handler

A growing business is looking to Motor Finance Complaints Handlers to join the team.

Staring early June, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.

Benefits

• Opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day.
• Hybrid working from our modern Leeds city centre office following your initial training period onsite.
• Investment in training and development to support your career aspirations.
• Pension scheme.
• 33 Days annual holiday allowance (inclusive of Bank Holidays).
• Employee Discounts and Cashback Schemes.
• Discounted Parking and local gym memberships.
• Onsite refreshments provided.

Role Overview

Work with a global, market-leading client within the Motor Finance sector.

Investigate and resolve customer complaints relating to Vehicle/Satisfactory Quality and service-related problems.

Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times.

Qualifications and Competencies

• Previous complaint handling experience within a Motor Finance organisation.
• Good understanding of the industry and FCA regulations.
• Excellent customer service and communication skills.
• Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence.
• Strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes.
• Commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations.

Working Hours

Monday – Friday, between the hours of 08:30:17:30 (40 hours per week). No weekends or evening shifts required.

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