Associate Director – Property Management
Our client, a leading and rapidly growing residential property management business, is seeking an experienced Associate Director to join their senior leadership team.
This is an exciting opportunity for a highly motivated property professional to take ownership of operational service delivery across a substantial residential portfolio, whilst leading and developing high-performing property management teams.
The successful candidate will play a pivotal role in driving operational excellence, client satisfaction, compliance, and business improvement initiatives across a diverse portfolio of developments throughout London.
- London (Hybrid Working)
- Competitive salary DOE
Working Pattern
- 1 day per week working from the Head Office
- 1 day per week working from home
- 3 days per week visiting developments across London
- Monday to Friday, 9:00am – 5:30pm
Key Responsibilities:
Operational Leadership
- Lead and oversee the day-to-day operational delivery across a residential property portfolio.
- Work closely with senior stakeholders across finance, compliance, technology, and support functions.
- Develop and implement operational strategies to enhance service delivery and customer satisfaction.
- Ensure service levels are achieved through effective monitoring of response times, resolution times, and customer feedback.
- Support the mobilisation of new developments and management contracts.
Compliance & Risk Management
- Oversee all health & safety, compliance, and risk management activities across the portfolio.
- Ensure statutory inspections, planned preventative maintenance (PPM) programmes, and remedial actions are completed within required timescales.
- Monitor compliance performance and implement improvements where required.
- Maintain robust audit trails and operational records.
Team Leadership & Development
- Lead, mentor, and develop Property Managers and wider operational teams.
- Conduct regular performance reviews and one-to-one meetings.
- Identify training and development needs and support career progression.
- Drive accountability and ensure service standards and KPIs are consistently achieved.
Client Relationship Management
- Build and maintain strong relationships with clients, stakeholders, residents, and contractors.
- Act as a senior escalation point for complex operational matters.
- Deliver exceptional customer service and ensure a customer-centric culture is embedded throughout the team.
- Attend client meetings and present operational performance reports.
Financial Oversight
- Work alongside the finance team to support budgeting and financial planning.
- Review and monitor service charge budgets and expenditure.
- Support year-end accounting processes and financial reporting.
- Assist with void cost modelling and portfolio forecasting.
- Ensure financial processes and reporting obligations are completed accurately and on time.
Continuous Improvement
- Review and enhance operational processes and procedures.
- Develop and implement standard operating procedures (SOPs).
- Drive innovation, efficiency, and service improvements across the business.
- Contribute to wider strategic business initiatives and growth plans.
Key Performance Indicators
Success in this role will be measured against:
- Client satisfaction
- Team development and retention
- Compliance performance
- Outstanding PPMs and remedial actions
- Budget and reporting delivery
- Response and resolution times
- Customer feedback scores
- Operational efficiency and process improvement
About You
To be successful in this role, you will have:
- Significant experience within residential block management or property management.
- Previous experience managing and developing operational teams.
- Strong understanding of health & safety and compliance requirements within residential property management.
- Experience overseeing service charge budgets and working alongside finance teams.
- Excellent stakeholder management and client-facing skills.
- Strong organisational and leadership abilities.
- A proactive and solutions-focused approach.
- Excellent communication and relationship-building skills.
- A full UK driving licence is desirable.
What’s On Offer
- Competitive salary depending on experience
- Hybrid working model
- Senior leadership position with significant influence
- Opportunity to shape operational strategy and business growth
- Professional development and career progression opportunities
- Collaborative and supportive working environment
If you’re an experienced senior property management professional looking to take the next step in your career, we’d love to hear from you.
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