Data Operations Analyst

Key Responsibilities

• Manage, validate, and process incoming bordereaux to ensure accuracy, completeness, and compliance with agreed service levels.
• Oversee the end-to-end bordereaux collection process, proactively identifying delays or risks and driving timely resolutions.

Stakeholder & Third-Party Engagement

• Liaise directly with brokers, coverholders, and third-party administrators (TPAs) to resolve data issues and ensure smooth data submissions.
• Communicate effectively with internal teams including Underwriting, Claims, and Finance to escalate issues, provide updates, and support decision-making.

Data Quality & Problem Solving

• Investigate and resolve data discrepancies, performing reconciliations to ensure confidence in downstream reporting and analytics.
• Identify patterns or recurring issues and collaborate with the team to implement lasting process improvements.

Continuous Improvement

• Contribute to the evolution of the delegated data processes, tools, and controls.
• Support initiatives that enhance automation, governance, and the overall quality of operational data.

Preferred Level Of Experience

• Proven experience managing and processing bordereaux within a delegated authority environment.
• Familiarity with Lloyd’s underwriting and delegated authority platforms, such as Tide and VIPR.
• Advantageous experience supporting or working across multiline classes of business.
• Strong track record of effective stakeholder management across internal and external partners.
• Demonstrated analytical, troubleshooting, and problem‑solving capabilities.
• Excellent communication skills and the ability to work collaboratively in a fast-paced environment.
• High level of attention to detail, with a strong focus on accuracy, data quality, and data integrity.

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