As a Receptionist at Stockport Medical Group, you’ll be the welcoming face and reassuring voice that helps patients access the care they need. This is a role at the heart of the practice: fast paced, people focused and essential to delivering excellent patient experience. You’ll support our clinical and administrative teams, manage patient enquiries, and keep the practice running smoothly through confident use of digital systems and your strong communication skills. Every day brings variety. You’ll be booking appointments, handling calls, processing prescriptions, supporting new patient registrations, and helping patients navigate their healthcare journey. You’ll use EMIS to update records accurately, manage tasks, and ensure information flows seamlessly between patients and clinicians. Your ability to stay calm, organised and friendly makes a real difference to the people we care for.
But this role is more than just reception work its about being part of a team that genuinely values what you bring. At Stockport Medical Group, you’re not just filling a seat at the front desk; you’re contributing to a service that thousands of local people rely on.
Main duties of the job
A GP Receptionist is the first point of contact for patients and plays a vital role in ensuring the smooth running of our GP practice. They welcome patients, manage enquiries, and help people access the right care quickly and safely. Using clinical systems such as EMIS and AccuRX, they book appointments, update records, process prescription requests, and support clinicians by keeping information accurate and organised. The role involves handling a busy telephone and front desk service, prioritising urgent requests, and communicating clearly and compassionately with patients who may be anxious, unwell or unsure where to turn. GP Receptionists also manage administrative tasks such as registering new patients, processing requests and appointments, and maintaining tidy, safe reception areas. Strong digital skills are essential. Receptionists use Microsoft Office, online triage tools, and practice communication systems daily, ensuring information flows smoothly between patients, GPs, nurses and the wider healthcare team. Above all, a GP Receptionist helps create a positive patient experience. They combine professionalism, empathy and efficiency to support the community and keep the practice running effectively. This is a role for someone who enjoys helping others, thrives in a fast paced environment, and takes pride in being a key part of a team delivering high quality primary care.
About us
Stockport Medical Group is a longestablished, multisite GP practice dedicated to providing highquality, patientcentred care to the local community. With a diverse team of GPs, nurses, pharmacists, healthcare assistants and administrative staff, the practice delivers a wide range of services designed to support patients at every stage of life. We pride ourselves on being approachable, efficient and committed to continuous improvement, ensuring patients receive the right care at the right time. As a modern primary care organisation, Stockport Medical Group combines traditional family practice values with forward thinking systems and technology. Our team uses digital tools such as EMIS, online triage platforms and secure communication systems to streamline workflows and enhance patient experience. We value accuracy, compassion and teamwork, and we work hard to create an environment where staff feel supported and able to grow. Across all our sites, we aim to provide a welcoming, inclusive atmosphere where patients feel listened to and respected. Our staff play a vital role in maintaining this standard, contributing to a culture built on professionalism, kindness and collaboration. Stockport Medical Group is more than a workplace. For anyone looking to build a rewarding career in primary care, this is a place where you can develop your skills, feel valued and make a real difference every day.
Job responsibilities
Job Summary
TheReceptionist is responsible for receiving, assisting, and directing patients tothe appropriate service or healthcare professional in a courteous, efficient,and effective manner. The role requires confident use of clinical IT systems,including EMIS or System One, and strong digital literacy tosupport the smooth running of the practice.
The postholderwill provide general administrative support to the practice team and project apositive, professional, and friendly image to patients and visitors, both inperson and via the telephone.
JobResponsibilities
ReceptionDuties
Deliver efficient frontofhouseservice to patients and visitors.
Handle generalenquiries and explain practice procedures clearly and accurately.
Respond promptly torequests for assistance from patients, carers, and external visitors.
Ensure patientsrequiring urgent appointments are managed appropriately and safely.
Monitor patient flowinto consulting rooms and keep patients informed of delays.
Explain registrationprocesses to new patients and temporary residents and ensure accuratecompletion of documentation.
Receive and maketelephone calls, diverting or messaging appropriately with accuratedetail.
Record home visitrequests on the clinical system, ensuring all relevant information iscaptured and escalated to the Duty Doctor when required.
Process repeatprescription requests (manual, email, and electronic) using EMIS.
Advise patients ofcharges for private services, take payments, and issue receipts.
Maintain tidy, safe,and welcoming reception and waiting areas.
Open, sort, anddistribute internal and external mail.
AppointmentSystem
Maintain full workingknowledge of the appointment system, including online booking and triagetools.
Book, amend, and cancelappointments accurately using EMIS.
Identify issues withappointment capacity or workflow and escalate to the Reception Supervisor.
Computer& Digital Skills
Register new patientspromptly and accurately on the clinical system.
Enter temporaryresidents, emergency, and immediately necessary patients correctly.
Use EMIS confidentlyfor:
Appointment booking
Prescriptionprocessing
Document management
Messaging and tasking
Use Microsoft Office(Word, Excel, Outlook) for:
Basic spreadsheets
Document creation
Internal communication
Use scanning anddocument upload software to ensure accurate filing of clinicalcorrespondence.
Maintain high standardsof data accuracy and digital record keeping.
TelephoneSystem
Ensure the telephonesystem is operational at the start of each day and switched to messagingat close.
Receive and make callsprofessionally, redirecting to secretaries or clinicians as appropriate.
ConsultingRooms
Prepare consultingrooms before each session, ensuring forms, equipment, and supplies areavailable.
Check and secure roomsat the end of each session.
Photocopying/ Printing / Scanning
Photocopy and printdocuments as required.
Scan clinical documentsinto patient records using correct protocols.
Start andEnd of Day Procedures
Open the premises whenfirst to arrive, deactivate alarms, and prepare for patient arrival.
Secure the building,switch off lights, and activate alarms when last to leave.
OtherDuties
Provide cover forcolleagues during sickness or annual leave.
Undertake additionalduties as required to support the smooth running of the practice.
Confidentiality
Maintain strictconfidentiality regarding patient information, staff information, andpractice business.
Only share informationwith authorised individuals in line
with practice policies and dataprotection legislation.
Health& Safety
Follow practice Health& Safety policies, including personal security procedures.
Identify and managerisks in daily activities.
Maintain clean, safeworking areas and follow infection control procedures.
Report hazards or riskspromptly.
Equality& Diversity
Support the rights,dignity, and needs of patients, carers, and colleagues.
Provide a nonjudgmental,inclusive, and respectful service to all.
Personal& Professional Development
Participate in annualperformance reviews and maintain records of personal development.
Take responsibility forongoing learning, including digital skills and system updates.
Support colleagues bysharing knowledge and demonstrating tasks when required.
Quality
Contribute tocontinuous improvement within the practice.
Reflect on ownperformance and team processes, suggesting improvements where appropriate.
Work collaborativelywith external agencies to support patient care.
Manage time andworkload effectively.
Communication
Communicate clearly andprofessionally with patients, carers, and colleagues.
Recognise whenalternative communication methods are needed and adapt accordingly.
Apply practicepolicies, standards, and guidance consistently.
Discuss how policiesaffect daily work with team members.
Participate in auditswhere appropriate.
Hours ofDuty
As stated in yourcontract; may be reviewed by mutual agreement.
Holidays
Person Specification
Qualifications
- Good general education GCSEs (or equivalent) including English and Maths.
- Basic IT qualifications or evidence of digital competence.
- Microsoft Office skills confident use of Outlook, Word and basic Excel.
- Ability to learn clinical systems such as EMIS (training provided but aptitude essential).
- Typing and data entry accuracy with good attention to detail.
- Customer service experience in a busy, peoplefacing environment.
- Working with computers and digital systems on a daily basis.
- Handling highvolume phone calls in a professional, calm manner.
- Administrative experience, including filing, scanning, email handling and recordkeeping.
- Experience working in a team, especially in fastpaced or pressured settings.
- Dealing with confidential or sensitive information appropriately.
- Problemsolving and prioritising tasks when under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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