Receptionist

Responsibilities

• Provide comprehensive receptionist, administrative and supportive service to the multidisciplinary team and to patients of the unit, while accurately maintaining patient records and statistical information using available computer facilities.
• Ensure a high level of customer care and a welcoming environment to all.
• Welcome and receive all patients and visitors attending, taking appropriate details and completing patient contact forms at the initial visit.
• Give general advice about the services, where to refer, and how to access services to both patients and health care professionals.
• Generate patient IT accounts as necessary and make appointments, booking patients in and out of clinics.
• Make, cancel or rebook appointments for specialist nurses and consultants via telephone, letter or in person.
• Be involved in the computerisation of systems, including entering and updating of patient data and retrieving data from the computer as requested.
• Prepare documents and clinic lists utilizing word processor facilities and ensure there are always adequate stocks.
• Maintain the appointments system and records, ensuring follow‑up as requested, including those who fail to attend.
• Organise additional services for patients as required, such as interpreters and transport.
• Take phone calls from other health care professionals and the general public, referring on as necessary.
• Accurately take and document messages for the multidisciplinary team.
• Actively participate in team meetings.
• Assist the OPAC team with bookings, calling patients or rescheduling patients when required.
• Show visiting staff around the area and give an outline of the service provided by Outpatients as necessary.

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