Additional Information
Job Number: 26065432Job Category: SpaLocation: 37 Conduit Street, London, W1S 2YFSchedule: Full TimeLocated Remotely?: NPosition Type: Non-Management
About the Role
As a Spa Receptionist, you will curate a seamless and intuitive guest journey from enquiry through departure, ensuring every interaction reflects the elegance and serenity of our brand. This key role requires a polished, guest‑focused professional with a passion for luxury wellness, refined service, and the art of creating memorable experiences.
Key Responsibilities
- Deliver an exceptional arrival experience, greeting guests with warmth, poise, and a personalised approach
- Manage spa reservations, including scheduling, confirmations and guest communications
- Guide guests through their spa journey, offering knowledgeable recommendations on treatments and retail offerings
- Coordinate with Spa Therapists and wider hotel teams to ensure seamless service delivery
- Handle payments and transactions with accuracy, discretion and professionalism
- Maintain immaculate presentation of the spa reception and retail areas
- Support daily spa operations, ensuring a calm, organised and anticipatory environment
- Resolve guest concerns with empathy, confidence and a solution‑focused mindset
- Uphold brand standards, rituals and luxury service excellence
- Promote a safe, compliant and well‑maintained working environment
- Take a hands‑on approach to operational duties, ensuring service excellence at every touchpoint
Qualifications & Core Competencies
- Experience in luxury hospitality, spa reception, or guest‑facing service
- Natural ability to deliver personalised, anticipatory guest care
- Excellent interpersonal and communication skills with a polished, confident presence
- Strong organisational skills and attention to detail
- Calm, composed approach in high‑pressure or fast‑paced situations
- Collaborative spirit, working seamlessly with multiple departments
- Passion for wellness, luxury service and creating meaningful guest moments
- Physical capability to support operational duties as required
Benefits
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross‑department training to refine your craft and broaden your expertise
- Expert‑led development programmes
- Continuous learning through structured programmes
- Premium e‑learning platform access
- Participation in an exclusive pre‑opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant
- Food & Beverage discounts across Marriott properties
- Year‑round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated—birthdays, anniversaries, personal milestones
- Vibrant social calendar with team events and engagement activities
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our teams. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
#J-18808-Ljbffr…