How you’ll make a difference
As a Senior ICT Engineer, you will ensure critical business applications remain secure, reliable, and high-performing, enabling colleagues to deliver essential services to customers. Using your technical expertise you will monitor systems, resolve issues, and drive continuous improvement, while collaborating across teams and projects to strengthen ICT services and support the development of others through mentoring.
Your work will contribute to innovation, uphold high standards, and help maintain a resilient and responsive organisation. You will also support the delivery of future solutions that add value and enhance business performance.
What you will be doing
- It will be your responsibility to provide technical advice, support and training to colleagues, ensuring performance objectives are met, colleagues are supported and work is delivered efficiently.
- You will develop innovative solutions to technical issues, identifying and successfully implementing effective strategies, in line with service standards and codes of practice.
- Using your experience and knowledge, you will contribute to the development, implementation and monitoring of policies and procedures, ensuring they remain up to date, relevant and accurate.
- You will interpret the latest legislation, regulations and codes of practice, ensuring they are applied consistently.
- It will be key for you to provide expert advice to customers and partners on complex issues, establishing and maintaining effective customer relationships.
- You will prepare and present clear, accurate reports, highlighting key issues, risks and implications to support informed decision-making.
What we need from you
- It is essential you hold a degree in a computer related field, or have demonstrable ICT technical experience, and/or a relevant vendor technical qualification suitable for working in a complex environment.
- You will have experience across key ICT disciplines, including Incident Management, Event Management and Problem Management, along with experience of progressing work activities within professional guidelines and policies.
- We require you to have a strong background in systems administration, along with the drive to further develop your skills in areas such as Unix, Linux, programming and Oracle.
- You will have a strong awareness of issues affecting service delivery, alongside solid experience and knowledge of both standard and non-standard software packages.
- You will have experience of motivating a team, to achieve organisational objectives and successful technical outcomes.
- Given the nature of the role, you will have excellent communication skills, with the ability to explain technical information clearly to non-technical audiences, both verbally and in writing.
What you need to know
- This role offers a great opportunity to develop expertise within niche technologies, suited to someone with a strong foundation in systems administration who wants to build skills in areas such as Unix, Linux, programming and Oracle.
- This role is hybrid, with a mixture of working at our office in Badminton Road and working from home.
Interviews will be held week commencing 29th June 2026.
How a career at South Gloucestershire Council is different
- As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
- We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
- We trust our team to work in the way which allows them to make the biggest difference, and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- Were providing essential services across our internal network to ensure we can fully support our community.
- Were positive and forward thinking, always looking for new and innovative ways of working work and were ambitious about the future.
We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. Were making a difference, be part of it!
To view the full job description, please click this link: ICT Senior Engineer – Job Description
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