General Manager

GENERAL MANAGER

Roxy Ball Room is the home of booze and ball games! We are an 18+ venue offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice‑free curling, beer pong, and our exclusive Crazy Pool. The venue features a classic rock & indie playlist and a drinks menu designed to make your visit unforgettable.

WHAT WE EXPECT FROM YOU

We are looking for a leader who drives the business forward, is a team player with a passion for hospitality, and brings a winning personality and fun‑loving spirit. The role requires a strong focus on guest experience and business performance.

ROLE RESPONSIBILITIES

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Planning and delivering quarterly business plans.
• Leading by example through training, coaching and developing a winning team.
• Managing a P&L to meet financial targets and expectations.
• Ensuring the business achieves the quarterly and yearly bonus targets.
• Managing safety, security and licensing aspects of the business.
• Managing our guest‑experience platform to improve service and standards.
• Maintaining a fun and engaging culture using our brand standards and company ethos.
• Conducting monthly reviews with all team members to encourage growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours.
• Being an industry expert in all areas of duty management.

QUALIFICATIONS & SKILLS

• Passionate attitude.
• Professional yet playful approach.
• Positive energy that uplifts the team.
• Ability to motivate and lead a team.
• Strong work ethic and willingness to share knowledge.
• Confidently create a positive team culture and reinforcement.
• Ability to work autonomously and utilise available resources.

BENEFITS

• Very competitive salary.
• Achievable bonus scheme.
• Tips & service charge shared equally among the whole team.
• 50% off food and drink & free gaming.
• Regular team incentives with rewards including paid trips abroad.
• Two staff socials throughout the year.
• Employee Assistance Programme – access to free counselling services.
• Further development opportunities within the company.
• Development courses: leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway with discounts at 100s of retailers.
• Holiday allowance increasing with length of service.
• Cycle to Work scheme.
• SmartTech – purchase tech from Currys and spread cost interest‑free.
• Full access to tips & service charge via TiPJAR.

JOB SPECIFICS

• 45‑hour working week across 5 shifts.
• Expected to work weekends and public holidays.
• Reliable commute to work.
• Managing a large team of up to 50 staff members.
• Reporting KPIs weekly, monthly and quarterly to the Area Operations Manager.
• Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance.

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