Director, Program Management

Director, Program Management

Overview

The Director, Program Management will manage strategic, transformative and business critical programs supporting the Transfer Solutions business. This role oversees the work of junior team members and leads program activities such as initiative ideation, requirement gathering and validation, program planning, budget management, and vendor engagement across projects. The position engages with internal stakeholders (Product, Engineering, Finance, Legal, Treasury and Controllers) and external stakeholders (vendors, partners and regulators).

Responsibilities

• Plan, coordinate, deliver and assure projects to achieve strategic objectives.
• Engage and manage relationships with key internal and external stakeholders to meet expectations.
• Identify, assess and mitigate risks to ensure program success.
• Oversee the program budget, ensuring financial resources are used effectively.
• Track and report on program progress using metrics to measure success and identify improvement areas.
• Manage changes in program scope, schedule and resources with minimal disruption.
• Maintain clear and consistent communication across all levels of the organization.

All About You

• Prior experience of program/project management ownership in complex and multi‑functional environments.
• Experience working with technology and product‑management teams to deliver projects.
• Strong leadership skills, including getting work done through others, holding others accountable and leading a direction for the team.
• Strong negotiation and influencing skills with a proven ability to lead complex cross‑functional projects.
• Proven track record of successfully managing multi‑year programs and delivering complex projects on time and within budget.
• Excellent verbal and written communication skills, including presenting project progress to senior leadership.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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