Overview
HiQ Tyres & Autocare has an exciting new opportunity for a Centre Manager to join the team in our Nottingham Centre. The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm – half a day finish on a Saturday, salary depending on experience.
We are looking for a dynamic and experienced Manager to lead and manage a talented team of automotive technical professionals. If you’re passionate about the automotive industry, driving operational excellence, and delivering exceptional customer experiences, this is an exciting opportunity for you!
Responsibilities
- Lead, manage, and motivate a team of automotive technical staff, ensuring they are adequately resourced and skilled to meet Company and customer objectives.
- Foster a high-performance, harmonized culture where achievements are celebrated, and underperformance is effectively managed.
- Ensure that operational performance consistently meets Company and customer KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).
- Oversee stores costs and margins, driving improvements where necessary.
- Maximise profit and turnover through effective resource management and operational excellence.
- Set clear objectives for each department, with planning and execution to ensure targets are met efficiently and effectively.
- Develop and deliver strategies that align with the Company’s broader objectives, ensuring business goals are consistently achieved.
- Support the Company in achieving consistently high levels of customer satisfaction and building strong customer relationships.
- Plan and coordinate key merchandising activities, ensuring robust stock management routines are in place.
Requirements
- Proven experience in managing technical automotive teams in a fast-paced environment.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Solid understanding of operational performance management and KPIs.
- Experience in managing costs, margins, and maximising profitability.
- Strong strategic thinking and project management skills.
- Excellent communication and relationship-building skills with customers and internal stakeholders.
- Ability to plan, execute, and ensure operational efficiency across multiple departments.
Benefits
- We treat our employees like family and provide training and career opportunities.
- Uncapped monthly bonus structure.
- Generous employee discounts on all HiQ Group services.
- Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
- Company Sick Pay.
- Refer a friend scheme.
- 30 days holiday inclusive of bank holidays.
HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.
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