London, South East England, United Kingdom – Company: JR UK – Client/Employer: Capital One UK
Job reference: cdb3916f9bc8fd8cef3f51c075f8f81b
Posted: 21.05.2026
Job Information
Location: London or Nottingham offices (hybrid model, 3 days a week in office)
About this role
As Head of Fraud Strategy you’ll be centre stage in a business built on rigorous analytics and risk management. You’ll have responsibility for setting Capital One’s fraud strategy and oversight of all fraud analysis and systems.
What you’ll do
- Define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi‑product offering
- Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers
- Be accountable for fraud losses and ensure performance remains within appetite
- Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud
- Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls
- Represent Capital One at industry forums and events (UK Finance, Cifas, various conferences)
- Assess new technology and ensure Capital One remains one step ahead of fraud
- Build relationships with vendors and understand what new products and services are worth pursuing
What we’re looking for
- Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation
- Ability to manage varying workload and solve for both the short and the long term
- A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills
- Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound
- Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business
Where and how you’ll work
This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. You’ll be based in one of our offices 3 days a week (Tuesdays, Wednesdays and Thursdays); if you’re London based, frequent travel to Nottingham may be required. Many of our associates have flexible working arrangements; we’re open to discussing an arrangement that works for you.
What’s in it for you
- You’ll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation
- We offer strong and diverse career progression, investing heavily in developing talent through Capital One University training programmes
- Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits such as season‑ticket loans, cycle‑to‑work scheme and enhanced parental leave
- Open‑plan workspaces and accessible facilities designed to inspire and support you; in London, you can use the rooftop running track or grab coffee at the Workshop Coffee café
What you should know about how we recruit
We pride ourselves on hiring the best people and building diverse and inclusive teams. We combine fair and accessible processes with partnerships with organisations such as Women in Finance, Race At Work Charters, Stonewall and upReach to find people from every walk of life.
Internal networks and support groups available: REACH, OutFront, Mind Your Mind, Women in Tech, EmpowHER.
EEO Statement
Capital One is committed to diversity in the workplace.
Reasonable Adjustment
If you require a reasonable adjustment, please contact us. All information will be kept confidential and will be used solely for the purpose of applying such adjustment.
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