Ready to find the right role for you?
Commercial Officer
Location: Brent, Wembley.Salary: Competitive.Hours: 40 hours a week.
What we can offer you
- 25 days of annual leave + Bank holidays worked
- Refer a driver to us once you’ve joined and earn £1000.
- Access to our people’s pension scheme.
- Free physiotherapy service.
- Discounts on everything from groceries to well known retailers.
- Access to a range of resources to support your physical, mental and financial health so you can lean on us whenever you need to.
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household.
- Ongoing training and development opportunities, allowing you to reach your full potential.
- Stream – Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day. Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What you’ll be doing
- Working closely with the internal teams
- Managing processes for Veolia Commercial sub‑contracted services
- Undertaking proactive customer terminations and suspension requests
- Taking ownership of customer survey responses, reviewing these regularly
- Proactively contacting Camden customers when services fail, e.g. bad deliveries or collections
- Working with the Comms team to deliver new assets and mail outs
- Working with the Commercial Portfolio manager and Project Manager to develop additional proactive processes
- Completing contract processing for the Sales Officers including liaising with Customer Services and Credit Admin teams to ensure there are no delays to contract set ups
- Taking ownership of all contract changes that are no‑value or revenue decreases
- Managing our pre‑pay customer list
- Converting pre‑pay customers that have regular order patterns to be on a scheduled contract
- Supporting the Senior Sales Officer and Internal Account Executive with site visits and risk assessments
- Undertaking cold calling for potential customers that are hard to reach from field salesProviding assistance to the Senior Sales Officer at events
What we are looking for
Essential
- Relationship management
- Experience of working in a commercial waste environment
- Able to lead by example
- Experience of dealing with customers directly
- Strong communication skills both written and verbal
- Proactive approach to dealing with customers
- Proven track record of meeting or exceeding targets
- IT competency
Desirable
- Waste industry knowledge and processes
- Customer Service experience
Equal Opportunities
We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
What’s next?
Apply today, so we can make a difference for generations to come.
Job Posting End Date: 17-06-2026
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