IT Director

Primary Job Role

• Acts as the Primary Point of Contact for the assigned Business Units for all IT services.
• Facilitates the adoption of the corporate IT Services and solutions within the assigned business units.
• Partners with the business to drive improvements in productivity, efficiency, and user experience through effective technology solutions.
• Leads and manages the short- and long-term IT vision and strategy, aligning systems and infrastructure with business goals.
• Hold shared services and third -party providers accountable for consistent, high -quality service delivery.
• Supports the creation of IT inputs for business tenders, including resourcing, budgeting, and technical planning.
• Manages and oversees the BU specific IT related projects and programs (scope, timeline, budget, risks, issues).
• Manages and oversees the Global IT related projects and programs for the Business Unit.
• Articulates the corporate IT services vision and strategy towards the assigned business unit.
• Responsible for the creation of the business case to support the realization of the strategy.
• Leads in the creation of the program charters and project governance structure.
• Oversees IT budgets, ensuring value for money and alignment with business priorities.
• Manage s the BU’s IT spend and monthly recurring forecasting process.
• Optimize s IT cost structure of the assigned portfolio.
• Represents the IT Function in the Business management leadership team.
• Represents the business unit in the global IT forums (IT and Digital Steering Committee).
• Represents the business unit in the local Cyber Incident Response team.
• Leads and inspires the IT team, developing capability and creating a culture of continuous improvement.
• Manages the relationship with the Country IT Shared Service s Unit service delivery teams.
• End to end responsibility for the business unit application lifecycle management and support.

Secondary Job Role

• Facilitates the interaction with the supporting IT units (enterprise architecture, enterprise application development, Cloud – infrastructure management, End User services and IT&Cyber security).
• Participates in creating service definitions for new services, including technical requirements, service level requirements, and costing and pricing.
• Reports on the BU specific project/program status.
• Manage risks and ensure robust business continuity and disaster recovery planning.
• Reports on the IT Key Performance and Risk Indicators pertaining to the Business Unit.
• Represent s the business units in the local and global project /change request prioritization forums.
• Represent s the BU in the drafting of tender specifications , evaluation of the tender submissions.
• Responsible for the vendor and contract management processes.

Main Responsibilities

PEOPLE MANAGEMENT

• Provides the people leadership to the Business Unit IT Organization.
• Engages the team members on the short – and long -term technology strategy.
• Performs the regular performance settings and performance reviews.
• Build a cohesive IT team to enable the support capability to the business unit.

SERVICE ENGAGEMENT

• Engage on vision and strategy for the business unit, review/approval of architectural artefacts.
• Engage in the translation of the strategy into technology solutions.
• Gathering of the requirements for the technology solutions.
• Assist in the creation of the business case to support the realization of the strategy.
• Responsible for the stakeholder communication during major incident handling.
• Responsible for the problem management and resolution tracking.
• Seek to continuously improve quality of service delivery/processes .

SERVICE REPORTING

• Leads the service reviews with the business units.
• Coordinates the prioritization setting of the corporate strategy versus the BU strategy.

SERVICE PLANNING

• Review proposed recommendations for implementation of new services or service improvements in response to business requirements.

ESCALATION

• Escalate issues or incidents that might impact business continuity to the required parties (internal and/or external) for swift resolution.

PROBLEM MANAGEMENT

• Ownership of communication to the business units.

COMMUNICATION

• Continuous engagement with the stakeholders from the BUs.
• Represents the business units in the project prioritization forums.
• Represents the business unit in the service catalogue definition and updates.
• Monitor and track the status of change requests, incidents and problems which affect the business units.

Academic Qualifications

Bachelor’s degree or proven experience as a Chief Information Officer or Chief technology Officer (preference for experience in the public transport sector).

Fluent in spoken and written English.

Key Technical Skills/ Knowledge

• 10+ years working experience in a multinational environment of which 5 years as Head of IT or CTO
• At least 5 years of experience in program and project management.
• At least 5 years of proven People Management responsibility.
• In-depth understanding of application architecture and design principles.
• In-depth knowledge across both infrastructure and enterprise applications.
• Strategic mindset combined with budgeting skills.
• Excellent stakeholder and vendor management skills.
• Enabling innovation and idea generation for continuous improvement .
• Extensive knowledge of ITIL V4.
• Ability to present both to technical and non-technical audience.
• Ability to operate in a matrix organization structure.
• The ability to influence at all levels.
• Client focused, build and maintain strong relationships with internal and external stakeholders.
• Proven ability to drive the transition to an efficient service delivery culture.

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