Overview
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company, we influence a large share of investible assets and apply AI and breakthrough technologies to drive transformative solutions for clients and communities worldwide. This role is for SVP, Product Designer to join our Client Custody team, located in London.
Responsibilities
- User-Centered Design – Lead with a user-first approach, addressing user needs, behaviors, and insights from research to create a seamless and intuitive product experience.
- Journey Mapping – Map end-to-end journeys across customers, operations, servicing teams and systems to identify pain points and opportunities, aligning teams on a shared vision.
- Interaction and UI Design – Design complex web interfaces and workflows that are functional and visually engaging, including navigation patterns and interaction models; use animation and micro-interactions judiciously.
- Cross-Functional Collaboration – Work with product managers, engineers, and stakeholders to translate requirements into clear design solutions within technical constraints.
- Proficiency in Design Tools – Advanced skills in tools such as AI-first tooling, Figma, and Miro to create high-fidelity wireframes, prototypes, and UI specifications, leveraging AI to accelerate exploration and iteration.
- Design System Knowledge – Contribute to a global design system to ensure visual consistency and reusable components across teams.
- Complex Systems Knowledge – Understand the challenges of designing for complex systems and distill intricate requirements into clear design solutions.
- AI Experience Design (Human-in-the-Loop) – Design AI-assisted experiences with clear user intent, transparency, and controls; collaborate with product, engineering, and risk stakeholders to define escalation paths and feedback loops.
- Effective Communication and Storytelling – Articulate concepts and rationale to diverse stakeholders and guide the product vision.
- Mentorship and Leadership – Mentor junior designers and foster a culture of learning, innovation, and collaboration.
Qualifications
- A portfolio is required; please demonstrate expertise described above with visual indicators of qualifications. A portfolio may include an open Figma view link.
- Strong experience in regulated spaces (e.g., finance, health, or insurance) is typical for candidates at this level.
Additional Information
BNY offers highly competitive compensation, benefits, and wellbeing programs. This includes generous paid leaves and volunteer time, with a focus on health and personal resilience. BNY is an Equal Employment Opportunity/Affirmative Action Employer; underrepresented racial and ethnic groups, females, individuals with disabilities, and protected veterans are welcome.
To learn more about the company, visit the BNY Newsroom and BNY LinkedIn.
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