Assistant Store Manager at Paris Dress …

Assistant Store Manager at Paris Dress House

Hours per Week: 38 (including evenings and weekends)

We’re looking for an experienced and highly organised Assistant Store Manager to join the team. This is a hands‑on role suited to someone with a genuine passion for customer experience, strong leadership skills and the ability to thrive in a fast‑paced retail environment.

You’ll support the Store Manager in driving performance, leading the team and ensuring every customer receives an exceptional, high-quality experience.

Responsibilities

• Drive sales performance and achieve store KPIs
• Deliver exceptional, above‑and‑beyond customer service at all times
• Lead, motivate and support the team to maintain a positive working environment
• Manage appointments, collections and customer enquiries
• Handle customer issues professionally, protecting the overall customer journey
• Maintain accurate administration including records, payment plans and systems
• Liaise with suppliers and track orders effectively
• Ensure the store is always clean, organised and presented to a high standard
• Support day‑to‑day store operations alongside the Store Manager

Qualifications

• Minimum 3 years’ experience in retail or sales
• Previous management or supervisory experience (essential)
• Strong leadership skills with confidence managing people
• Excellent organisation and attention to detail
• Ability to resolve conflict calmly and professionally
• A customer‑first mindset with high standards
• Ability to work under pressure in a busy environment
• Flexibility to work Metrocentre trading hours, including evenings and weekends

Additional Information

To apply, please bring your CV to Paris Dress House in Upper Red Mall.

Location: Metrocentre, Gateshead NE11 9XF.

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