Job Details
Our client is seeking a full-time Boutique Manager for a new pop-up boutique in the heart of Mayfair. This is a high-visibility role with direct impact on B2C growth as the plan is to open a flagship boutique.
Job Purpose
To lead the boutique as a high‑touch brand space – responsible for delivering strong daily sales, an exceptional customer experience, and meaningful, lasting relationships with our clients – both in‑store and online. This role blends floor leadership, digital clientelling, 1:1 selling, and boutique‑level business development to build luxury community and grow direct‑to‑consumer sales funnel.
Reporting Line
Reports to Managing Director and is supported by a part‑time Sales Associate (2 days/week) and Head Designer, who will attend for VIP client appointments and events.
Key Responsibilities
- Boutique Operations & Sales Leadership – Ensure the boutique operates smoothly, daily targets are consistently met/exceeded, and the Sales Associate is well‑supported and engaged.
- Customer Experience Excellence – Deliver a highly personalised, values‑led experience that drives repeat visits, confident purchasing, and strong referrals. Every interaction should reflect the depth and warmth of the brand.
- Digital Clientelling – Actively engage with online enquiries and existing clients to replicate the boutique experience digitally – leading to strong conversion and loyalty.
- Boutique‑Led Business Development – Proactively build relationships with concierges, personal shoppers, neighbouring boutiques, and relevant networks to attract new high‑value clients.
- Stock & Commercial Insights – Maintain accurate, well‑presented inventory. Provide clear, timely insights from the shop floor to inform merchandising and commercial strategy.
- Brand Representation – Embody the brand visually, tonally, and emotionally in all client interactions, both offline and online.
Candidate Profile
We are looking for somebody who is aligned with four core values:
- We Care – We act with respect and responsibility toward people, products, and our planet.
- We Energise – We bring positivity, initiative, and momentum. We uplift others and create a culture of can‑do.
- We Get Things Done – Well – We take ownership, follow through, and deliver with care.
- We Create – We embrace creativity, innovation and continuous improvement.
And somebody who:
- Has a growth mindset and is driven to achieve strong sales results – to realise both the company’s ambitions and their own
- Brings a ‘Black Book’ of relevant clients they can confidently convert into loyal customers
- Possesses a refined aesthetic and cultural fluency, with a natural affinity for high‑net‑worth individuals who value contemporary art, design, craftsmanship, meaningful travel, and understated luxury
- Is confident selling across Womenswear, Menswear, Accessories, and Homeware
- Demonstrates high emotional intelligence and discretion, tailoring their approach to suit each client
- Can communicate the brand story with clarity and conviction – making each interaction feel purposeful and personal
- Is hands‑on, adaptable, and unentitled – ready to thrive in a lean, entrepreneurial team where no task is too small and no challenge too big
- Is comfortable supporting boutique‑based brand activations and private events to build client engagement and community
- Uses client feedback and sales insights to refine outreach, service and product focus.
Desirable Experience / Profile
The following would also be but are not essential:
- Proven experience converting both in‑store and online interactions into meaningful, repeat sales
- Familiarity with Shopify
- Familiarity with using a CRM platform for customer outreach and relationship‑building
- Availability to work a Tuesday‑Saturday schedule.
In addition to the basic salary: Commission, Uncapped Bonus, Clothing Allowance.
Contact
Please email CVs to cv@otbrecruitment.com or call directly on 07815939515. Only successful candidates will be contacted. PLEASE ONLY APPLY IF YOU HAVE ‘THE RIGHT TO WORK’ IN THE UK.
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