Area Manager – Retail

Area Manager

DCK is one of the world’s leading fashion jewellery companies, working with many well‑known retailers and high‑street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco and many more!

We are currently recruiting for a permanent, full‑time Area Manager to cover the following locations: Doncaster, Pudsey, Leeds City Centre, Ellesmere Port, Handforth Dean, Manchester Trafford Centre, Manchester, Liverpool, Warrington, Sheffield Meadowhall, Preston, Bangor NW. The role is Monday‑Friday, 7 hours per day, requiring travel between stores. A personal vehicle and full driving licence are required.

Responsibilities

• Drive sales through consistently high visual merchandising and operational standards.
• Develop and maintain a highly capable team – providing induction, coaching and support to ensure Team Leaders are set up to succeed.
• Act as first‑line support to the Operations Team to deliver process efficiencies and business improvement opportunities.
• Line‑manage a group of Team Leaders, coaching them to achieve process efficiency and high‑quality standards in the field.
• Monitor in‑store standards, sharing best practice among Team Leaders and raising the bar on area performance.
• Manage escalated host concerns around quality and standards, resolving them within agreed parameters.
• Proactively identify Team Leader performance improvement opportunities, providing coaching and escalating as required.
• Hold responsibility for induction – ensure all new Team Leaders receive a warm welcome, are supported throughout probation, and receive meaningful feedback and targets for improvement.
• Embed an effective buddy system so that any new Team Leader starters or periods of absence do not negatively affect zone performance or host feedback.
• Recognise and celebrate great performance.
• Work with other Area Managers and under the direction of Central Support Teams to identify trends in learning and development gaps and escalates where necessary.
• Suggest opportunities to drive improvement and efficiency and actively participate in any improvement work or project.
• Support the BOMS with delivering field communications, launches and initiatives and obtaining meaningful feedback.
• Work as first‑line support with the Operations team to embed new ways of working, identify areas for process and quality improvements and shape action plans.
• Work under the direction of the Operations Manager to shape and deliver communication and training.

Requirements

• Expertise in field operations, achieving high standards in the current role.
• Supervisory experience.
• Strong communication skills – confident with delivering training.
• Ability to use own initiative to plan time.
• Competency with technology.
• Confident and positive interpersonal skills.
• Proven work experience in retail.
• Fashion trend awareness.

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