Branch Manager

Automotive Branch Manager

Location: Cardiff CF3 2GA

Contract: Full time, Permanent

Hours of work: 9:00 am to 5:00 pm Monday to Friday

Salary: Competitive, DOE + Excellent Benefits

Benefits:

• Auto Enrol Pension Scheme
• 23 days holiday plus statutory
• Life Insurance
• Employee Assistance Programme
• On-site Parking
• Holiday Purchase Scheme
• Car Purchase Scheme

Overview

The Automotive Branch Manager leads and mentors a small team, coordinates daily operations, and drives success while ensuring compliance with policies and procedures. The role owns revenue delivery, P&L performance, workshop utilisation, diary control, and dealer development to maintain efficient, profitable, customer‑focused operations.

Responsibilities

• Operate day‑to‑day branch activities ensuring smooth, efficient operations
• Ensure all processes support safe, compliant, high‑quality vehicle adaptation installations
• Work closely with Workshop Manager to maximize resources, engineers, and facility utilisation
• Maintain high standards of customer service across all touchpoints
• Full ownership of branch P&L, including revenue, cost control, and profitability
• Drive branch revenue to meet or exceed budgets and targets
• Ensure maximum workshop utilisation through effective diary planning and job scheduling
• Develop and grow car dealer relationships within branch territory, including regular dealer partner visits
• Provide clear leadership and direction to branch teams
• Collaborate with Workshop Manager to align operational delivery with commercial goals
• Set clear expectations, hold people accountable, and support performance improvement

Qualifications

• Customer‑focused with a professional and empathetic approach
• Strong attention to detail and commitment to quality
• Calm under pressure with a problem‑solving mindset
• Strong leadership skills
• Good communicator
• Automotive industry experience
• Excellent decision‑making skills
• Highly motivated and can enthuse others
• Skilled at planning and organising
• Integrity

Training on company internal systems will be provided to ensure a successful start in your career with the business.

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