Senior Claims Executive

About the Role

Handle a caseload of Professional Indemnity claims for some of our largest clients, managing claims from start to finish, attending client meetings when required and contributing to data and risk management initiatives.

Key Responsibilities

• Determine own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.
• Manage assigned projects and contribute to other projects as required.
• Provide relevant management information to senior management.
• Develop strong relationships with markets and negotiate with markets to achieve the best outcome for the client.
• Maintain any ongoing delegated authority contracts appropriately and cost effectively.
• Create comprehensive claims documents: present claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
• Review and prepare correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.
• Keep clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
• Investigate and resolve queries from clients etc., following through to resolution and keeping all parties informed throughout the process.
• Ensure up-to‑date records are always maintained on the Group systems.
• Interpret instructions and issues arising, and then implement actions according to policies and procedures.
• Keep informed of all legal and regulatory developments relevant to the division/department.
• Assist less able team members with their personal development, where required.
• Actively undertake personal development to ensure up‑to‑date knowledge and understanding of best practice.
• Remain aware of external, industry, legal and regulatory developments to ensure practice and outputs are of a sufficiently high standard.

Qualifications

• Significant previous Claims based experience (ideally with an international broker).
• Good understanding of general principles of insurance.
• Good understanding of London market operations (Lloyds and company markets).
• Understanding of company objectives and how own role contributes to these.
• Good knowledge relating to claims‑handling process.
• Understanding of broking and underwriting process.
• Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness.
• Awareness of the regulatory environment and requirements.
• Specific systems’ knowledge relevant to claims processing.
• Team player.
• Good level of numeracy and literacy.
• Good level of communication and interpersonal skills including, written, verbal and face to face.
• Highly organised, with good planning skills.
• Ability to work flexibly to achieve tight deadlines/targets.
• Able to build sustainable relationships.
• Proactive and able to work on own initiative.
• Resilient and calm under pressure.
• Commercial acumen.
• Good decision making skills/analytical.
• Able to react to change positively and productively.

Benefits

We offer a career that you define and support each other in the small everyday moments and the bigger challenges. We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs, including flexible hours and hybrid working where possible.

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