Company: ConnexAI
Location: Manchester
Job Description:
ConnexAI is seeking a Service Delivery Manager to lead our dedicated team in providing exceptional 24/7 support. In this pivotal role, you will manage the Service Desk team, ensuring adherence to SLAs and enhancing customer experiences through ITIL best practices.
Your leadership will focus on team development, incident management, and continuous improvement initiatives. Ideal candidates will have a strong technical background and outstanding communication skills to effectively lead and inform the team while maintaining a customer-centric approach.
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Posted: June 6th, 2026