AWS connect Architect

We are looking for an experienced professional with strong hands‑on expertise in designing, implementing, and deploying Amazon Connect‑based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.

Key Responsibilities

• Design and implement Amazon Connect architecture and end‑to‑end contact center solutions
• Develop and manage contact center workflows including IVR design and call routing strategies
• Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
• Work on CRM integrations with platforms like Salesforce and ServiceNow
• Implement telecom‑based solutions using SIP, VoIP, and PSTN technologies
• Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
• Support CI/CD pipelines and deployment automation for cloud‑based applications
• Collaborate with stakeholders to gather requirements and deliver technical solutions
• Ensure best practices in software engineering, solution architecture, and system design

Mandatory Skills

• Strong hands‑on experience with AWS Infrastructure (IaaS)
• Expertise in CI/CD architecture and DevOps practices
• ServiceNow ITSM implementation experience
• Strong understanding of SOA and microservices‑based architecture
• Experience in software engineering and solution design architecture
• Hands‑on experience with Amazon Connect and AWS Contact Center solutions
• Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch

Good to Have Skills

• ServiceNow ITOM, Event Management, and Functional Testing
• Advanced ServiceNow module knowledge (ITSM and other modules)
• Hands‑on experience with Terraform and CloudFormation
• Experience in CRM integrations and enterprise contact center ecosystems

Soft Skills

• Strong problem‑solving and analytical skills
• Excellent stakeholder communication and collaboration abilities
• Ability to work in a fast‑paced, enterprise‑scale environment

#J-18808-Ljbffr…