Senior Service Delivery Lead – Assisted Travel Ops

Company: Wilson James
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Job Description:

Wilson James in Luton is seeking a dedicated Service Delivery Manager to lead the Assisted Travel operations. This role encompasses overseeing daily performance, ensuring high-quality passenger services, and forging strong partnerships with airlines and airport stakeholders.

The ideal candidate should have proven customer-service leadership experience, manage high-performing teams effectively, and possess strong problem-solving skills. The position offers numerous lifestyle benefits, an annual leave entitlement of 5.6 weeks, and opportunities for personal development.

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Posted: June 6th, 2026