Complaints Team Leader: Customer Experience & Quality

Morgan Sindall Property Services Limited is seeking a proactive Customer Complaints Team Leader based in Basildon, Essex. The successful candidate will manage contact centre operations, ensuring high-quality service and customer satisfaction through various channels.

Responsibilities include coaching team members, resolving complaints, and supporting KPI performance. Strong supervisory skills and experience in a social housing repairs setting are essential. The position offers a salary of £34,680 per annum plus excellent benefits.

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