Job Description
Salary range: Grade 7 (£38,256 – £39,276 p.a.) plus fantastic benefits.
Contract: Permanent.
Hours of work: 36 hours per week.
Location: Croydon.
We’re looking for a Debt Recovery Officer to join our team and play a key role in protecting public funds through effective collection and recovery action.
Key Responsibilities
- Answering calls and negotiating payments and arrangements
- Responding to queries and negotiations in writing
- Assess debtor circumstances quickly and decide on the most effective course of action
- Liaising with enforcement agents and internal departments to progress cases
- Maintaining accurate records and ensuring compliance with relevant regulations and policies
- Delivering clear, confident communication to residents, setting expectations and securing payments
We’re Looking For
- A strong collection and enforcement mindset with a focus on outcomes
- Experience in debt recovery
- Confidence in handling difficult conversations and negotiating payments
- Ability to make firm decisions while remaining fair and consistent
- Knowledge of relevant legislation and recovery processes (or willingness to learn quickly)
- Resilience, organisation, and a target‑driven approach
Why Join Us?
You’ll be part of a small team that directly supports essential local services by ensuring funds are recovered effectively. We offer a supportive environment, opportunities to develop your enforcement expertise, and the chance to make a tangible impact in your community.
Applicants should be aware the service operates between 8am until 6pm and therefore it is expected that your start and finish times may vary.
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.
#J-18808-Ljbffr…