Contract & Location
Contract: Permanent. Working hours: 35 hours per week, full time. Location: London.
Purpose of the Role
As a Senior Project Manager, you’ll use your extensive project and change management skills to safely deliver complex and high‑risk changes across people, process and technology throughout our organisation. You’ll take projects from proposal through to full delivery of outcomes, enabling the realisation of benefits, and leading project teams to deliver key strategic outcomes on time, within budget and with high quality, while managing risk.
What You’ll Do
- Lead project planning, scheduling, controlling and reporting activities for strategic, high‑impact, high‑risk projects.
- Work with sponsors, finance, the PMO and key stakeholders to develop, gain approval and monitor compelling business cases.
- Ensure projects are clearly scoped, well‑governed and delivered on time, to budget and to quality.
- Bring together cross‑functional teams, proactively manage risks, issues and dependencies, and maintain strong oversight of costs and resources.
- Provide clear, accurate reporting on progress and performance, and use experience to drive continuous improvement and support junior team members.
Minimum Criteria
- Demonstrable experience of delivering complex, high‑risk projects across people, process and technology.
- Extensive experience of applying project management disciplines pragmatically, including detailed planning, risk and issue management and maintaining business cases.
- Proven ability to lead and motivate cross‑functional project teams.
- Demonstrable experience of effectively managing third‑party suppliers and delivery partners to ensure contractual performance, quality outcomes and value for money.
- Strong communication and influencing skills, engaging senior stakeholders and presenting complex information simply.
- Experience managing multiple concurrent projects with competing priorities.
- A recognised project management qualification such as PRINCE2, MSP, Agile PM, APM or equivalent, alongside practical experience of applying these frameworks.
Why You’ll Love Working With Us
We are a values‑led organisation. Our values influence our decisions and underpin our vision and strategy.
- Flexibility: Hybrid or in‑office.
- Wellbeing: Health plan, gym memberships, mental health support.
- Growth: We invest in your future with courses, mentorship, promotions.
- Culture: Diverse, inclusive, collaborative, fun.
- Competitive salary and flexible benefits.
Benefits
- 25 days holiday entitlement, with the option to buy extra or sell days.
- Generous pension.
- Family‑friendly policies, including enhanced maternity pay, carers and dependants leave.
- Employer‑provided benefits such as private medical insurance, virtual GP, critical illness cover, life assurance.
- Choice of voluntary benefits including a technology scheme, cycle‑to‑work scheme, will‑writing service.
- Gym membership discounts and a fully equipped on‑site gym open 24/7 in London.
Equal Opportunity
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all teams. All applicants will be treated fairly and equally in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
Disability Confident
We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Let us know of any reasonable adjustments you need.
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