Client Solutions Manager, Media and Entertainment (12 month fixed term contract) – Global Busin[…]

Client Solutions Manager, Media and Entertainment (12 month fixed term contract) – Global Business Solutions – London

Location: London

Employment Type: Regular

Job Code: A147252A

Responsibilities

• Act as a trusted advisor for key Media and Entertainment clients, helping them maximise performance across TikTok through full-funnel solutions and platform innovation.
• Lead client relationships end-to-end: from onboarding and campaign strategy, to execution, optimisation and reporting.
• Collaborate with Brand Partnerships to support upsells, renewals, and strategic account growth, ensuring alignment on business priorities.
• Analyse campaign performance and provide actionable, data-driven insights to optimise ROI, drive efficiency, and inform future investments.
• Conduct regular business reviews, proactively identifying opportunities for growth and performance enhancement.
• Manage campaign lifecycles, ensuring timely asset delivery, spec compliance, and platform readiness in collaboration with our campaign execution team.
• Serve as a subject matter expert on TikTok ad solutions, supporting clients with education and onboarding around new tools, formats and measurement products.
• Partner with internal teams including Product, Marketing Science, Measurement and Creative Lab to troubleshoot, test and scale bespoke solutions.
• Contribute to internal knowledge sharing and help refine scalable best practices for the broader Client Solutions organisation.

Qualifications

Minimum Qualifications

• Experience in client solutions, account management, or digital advertising, ideally with a strong client-facing focus.
• Proven experience managing multi-format advertising campaigns (branding and performance).
• Good understanding of ad tracking and attribution tools (Pixel, Events API/CAPI, MMPs etc.).
• Strong analytical mindset with the ability to derive insights from data and translate them into business recommendations.
• Hands-on experience with campaign management, including set-up, monitoring and optimisation.
• Proficient in Excel/Google Sheets; comfortable working with visualisation tools.
• Fluent written/verbal English language skills in order to communicate with clients.

Preferred Qualifications

• Experience working with or within the Media and Entertainment industry.
• Comfortable navigating fast-paced environments, ambiguity, and rapid change.
• Previous experience in cross-functional project delivery with product or engineering teams.
• Passion for the digital landscape and a deep understanding of social media trends.

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