The Role
The IT Service Desk Specialist serves as the primary point of contact for all technology needs across the organisation. This role is responsible for rapid triage, resolving Tier 1 infrastructure and internal application requests, and managing the life cycle of support tickets.
Location: Crumlin site. This is a permanent, full‑time position.
Responsibilities
- Act as the single point of contact across all company locations, providing comprehensive first line support for both IT infrastructure and internal business applications.
- Deliver exceptional customer service by managing the ticket lifecycle within our RMM tool, ensuring adherence to established SLAs.
- Empower end‑users by providing plain‑language troubleshooting, basic “how‑to” guidance, and in‑situ training for core company applications.
- Maintain high customer satisfaction scores by championing proactive communication, ensuring users are consistently updated on ticket progress, next steps, and expected resolution times.
- Manage Identity and Access Management requests via Active Directory, handling user onboarding/offboarding, password resets, and strictly enforcing Role‑Based Access Control (RBAC).
- Provision, configure, and deploy endpoints (laptops, desktops, mobile) to company standards, ensuring a seamless Day‑1 experience for new hires.
- Troubleshoot and resolve client‑side issues within the Microsoft Windows environment, Microsoft 365 suite, and standard network peripherals (printers, meeting room tech).
Benefits
- Competitive Salary with Yearly Salary Reviews
- 5% Contributory Pension Scheme
- Life Assurance (4x Annual Salary)
- Private Health Care Scheme – including dental
- Global Employee Wellbeing Programme
- Reward and Recognition Programme
- Commitment to Career Development
- Generous Annual Leave Package
- Cycle to Work Scheme
- Refer A Friend Scheme
- Subsidised Canteen
- Free Onsite Parking
- Electrical Vehicle Lease Scheme
- Electrical Charging Points
- State of the Art Facilities – Certified Centres of Excellence
We’re also focused on development, creating an environment that allows our employees to nurture their talent and empowers you to make a difference. This is achieved by providing our employees with access to learning opportunities to help achieve personal career goals.
About BBI: For more than 70 years, we’ve been perfecting reagents, both native and recombinant, to help IVD and life‑science teams turn breakthrough ideas into reliable, life‑saving advances. Great products are only the start. From troubleshooting tricky performance issues and customising reagents to meeting new regulatory standards, our scientists work to clear obstacles and accelerate progress. That’s why we continue to invest millions in new recombinant capabilities that help create diagnostics that improve health and save lives in a more ethical and sustainable way than ever before.
BBI are an equal opportunity employer and believe in fair treatment for all candidates. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
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