SENIOR ACCOUNT MANAGER (9 MONTH FTC / MATERNITY COVER)
LONDON, UK
Hybrid Working – 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you – either Monday, Tuesday, or Friday.
A benchmarked salary between £43,000 to £48,000 based on your level within our progression framework.
WHO WE ARE
We are Born Social, a social‑first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands, led by our team of social natives and brand experts, underpinned by technology.
Backed by the strength of a brilliant business that is B‑Corp certified, we are consistently recognised as one of the best places to work.
As a Senior Account Manager, your objective is to successfully deliver the social strategy and scope of work for our largest and most complex clients. You’ll play a pivotal role in implementing ways of working for each of your accounts, from briefing through to delivery and everything in between. Working closely with the Account Director to ensure the account team is communicating effectively.
Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.
WHAT YOU’LL BE DOING
- Client services: leading on day‑to‑day client communications, building deep and long‑lasting relationships, while working with the Account Director to spot opportunities for account development.
- Account operations: leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams share progress updates.
- Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account.
- Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results and insight.
- Influence and production: where influencer and creator work is involved, work closely with our Social Media Managers and Studio team to coordinate activations by leading on client‑related communication.
- Leadership: you’ll become a People Lead for an Account Manager helping to develop their Client Services skills.
- Team culture: you’ll work with the Account Directors and Business Director team to develop and uphold a strong team culture.
WHO WE’RE LOOKING FOR
- Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm.
- Highly organised: social is fast, there’s a lot of content and many deadlines so the ability to run a tight ship is a must.
- You love brands and social media: you’re fascinated by brands, how they market themselves and use social media to do this. You are naturally curious about the developments in the digital world and excited by its potential.
- Pride in your work: we treat our client’s brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection.
- Real drive and ambition: you’ll be constantly adapting to the ever‑growing world of social, and we need people who have the mindset of growth as well as the ambition to get there.
- Three to five years of experience working in social media (agency‑side preferable).
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